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Similarly to moisture readings and a roof report created by EagleView– it is an unbiased source of truth to reality at a certain point in time. Everyone – policyholder, adjuster and contractor – can all agree that the HDR photography, interactive 3D walkthroughs, and digital measurements displayed in a Matterport 3D scan are indisputable. In Matterport, every scan point is time-stamped, there is no ability to alter photos, and dimensions are accurate within 1%. Accidental omissions are rare and obvious when they exist based on a patented capture application that self registers as it progresses.

But problems still exist. The fear adjusters have of contractor fraud - replacing instead of repairing, using more dehumidifiers than was necessary for the extent of damage, inflating the size of rooms in their sketches – is founded in unfortunate experiences. Similarly contractors fearing they’ll do the work needed at a high level of craftsmanship only to be low-balled in the payout when the adjuster claims there were not enough pictures showing the loss or that they believe the sketch is too large is also not just paranoia. Restoration contractors often have a similar fear of policy holders claiming they are responsible for damage to contents during pack-out when they did no such thing.